BEFORE YOU START
Please take a moment to read the information outlined below. By proceeding to sign up to / or view content on White Honey you are hereby agreeing to the below terms and conditions. We are always here to contact should you have any concerns or questions regarding these terms. Please note: we reserve the right to adjust these terms and conditions as we see necessary and you can always refer back to this page at anytime.
As with all exercise programs, you must not commence any physical activity without first consulting your doctor or qualified practitioner. By performing any exercises or following any information within this platform, you agree that you are doing so at your own risk. White Honey, will not be responsible or liable for any injury or harm you sustain as a result of our fitness / movement program, online fitness videos, or information shared by us. This includes any form of communication such as emails, videos, social media, written text or alike. Any information provided is not a substitute for, nor a replacement of, professional medical advice, diagnosis, or treatment. If you have any concerns or questions about your health, you should stop any physical activity immediately and consult with a physician or other health-care professional. Developments in medical research may impact the health, fitness, nutritional, lifestyle and wellness advice that appears here. No assurance can be given that the advice contained in this site will always include the most recent findings or developments with respect to the particular material. The same consideration should be made to any information provided that is not related to physical training, in the form of tutorials, interviews by guests etc. These are provided as a resource for you to consider relevant to your own personal position, beliefs and needs. By choosing to participate in the program you agree that you will not hold White Honey (including staff or contractors) responsible for any injury or damage caused as a result of using the platform.
Further, like any other online service you acknowledge that should you choose to provide credit card / monetary data in order to access these products you are doing so at your own risk. In order to offer these products and services White Honey uses 3rd party payment processes / gateways and platforms in order to provide the most secure form of transactions we can offer. However, we cannot guarantee that these services carry no risk of future cyber attacks that may cause the release of your financial and personal information. In the event that this does occur, you agree to release White Honey (including staff or contractors) from any form of compensation or reimbursement. This release also includes actions of external contractors we may need to engage (now or in the future) to perform upgrades to the platform functionality (i.e. code) as these contractors may require access to admin level privileges in order to do so.
Memberships will commence immediately from the date of purchase and automatically finish as per the nominated access period noted. Users who sign up for an offer that has a free trial option will not be charged until the expiry of the nominated trial period. It is their responsibility to cancel their trial prior to the expiry date of their trial to prevent them being automatically debited for the first billing cycle. All users can cancel their subscription from within the 'MY ACCOUNT' section (Note: Users must be logged in to do so). Please be aware that due to the volume of members, any request made directly to White Honey to cancel a membership on a users behalf, may not be able to be performed until the following billing cycle (this is known as the cancellation period). If a users trial lapses or a new billing cycle commences during the cancellation period, unfortunately White Honey will not be able to issue refunds for this charge. From time to time, we may change membership offers related to the content or offer special discounts. These will be subject to their intended purpose, length and associated conditions. Any new members who sign up to these offers will be subject to their billing terms and relevant access. Reoccurring subscriptions will be automatically billed as per the date shown in your user account and in the event of a failed payment attempt we reserve the right to cancel access to that user. Further, we may need to restrict access to content for certain periods of time in order to perform website maintenance and content upgrades. We will always try to perform these activities with as little disruption as possible, but cannot guarantee the length in which users may not be able to access content.
All content remains the property of White Honey. You are to not to reproduce, share, distribute or use the content in any way other than the intended use of this program. This includes but is not limited to, downloading and sharing any content, using screen capture software to illegally distribute information, distributing correspondence with White Honey, modifying or displaying content, participate in the transfer of sale, or in any other way exploit the content provided. All rights reserved.
MEMBERSHIPS AND RIGHT OF USE
White Honey reserves the right to cancel any membership at their sole discretion. We aim to create a culture that is at it's core, supportive, collective and fair. Should any concerns arise surrounding a members fit for the program or the illegal use / distribution of the content provided, we reserve the right to cancel any membership immediately. We hope to never have to cancel a service but in the event we are forced to do so, the situation will be reviewed on an individual basis to determine course of action. We thank you for your understanding and hope that should this event ever arise you find another alternative that is more suitable.
CANCELLATION AND REFUND POLICY
White Honey offers a 14 day refund policy / guarantee for new users of a pre-purchased 12 Month Membership Only. Those wishing to request a refund must do so in writing (via the help form from within their membership area) within 14 days from the date of the commencement of their membership. We also require users requesting a refund, to cancel their own membership as per the above instructions. We will endeavour to process requests for 14 Day refunds as soon as possible, however in some instances these may take up to 60 days. White Honey will not be responsible for refunding further monies if the user fails to cancel their subscription, or decides to re-activate their membership at a later date.
MONTH TO MONTH SUBSCRIPTIONS: As our month to month subscriptions are flexible in nature and offer a free trial period, no refunds will be issued following the commencement of a membership after the completion of the trial period. Remember, you can cancel your membership at anytime from within your 'MY ACCOUNT' area.
5 DAYS FOR CHANGE: No refunds will be issued for these memberships for change of mind, or failure to complete within the 7 Days allocated access. Should we as White Honey incur any technology issues that prevent you as the user from completing the program, we will reset your usage at no additional cost.
IMPORTANT NOTE FOR ALL MEMBERSHIPS: No refunds will be issued for any membership for the inability to access content (other than the 5 Days For Change series as mentioned above). This may include things such as system maintenance / upgrades or in the event of a technology based issue including but not limited to (cyber attack, server issues etc). We greatly appreciate your understanding regarding these circumstances.
Our Platform uses third party software that is hosted in Australia and overseas. We respect your privacy and will not sell or distribute your personal information however, with any software service we cannot 100% guarantee that it is free from any compromise due to cyber attacks or alike. We strive to only use software providers with reputable and established businesses, however in integrating a third party service we are acknowledging that personal information provided by you, may be accessible by these companies. Similarly, in order make future upgrades to the platform we may be required to enlist the services of external contractors who may potentially require access to admin level privileges of the platform in order to do so. Again we will strive to use contractors who have proven experience, but you agree to release White Honey (including staff or contractors) from any form of liability that may be required due to an external contractors or integrated software providers actions. Users are also responsible for the protection and secure storage of their personal login information (including passwords and user emails). White Honey cannot be made responsible for the compromise of a users account information due to the login credentials being accessed because of storage methods used by the member, their sharing of such information, or viruses / hacking that compromises the information. It is good practice to change your account password regularly as a method of prevention.
Further, in signing up to our platform we may add you to our emailing list to ensure we can keep you up to date about any changes to the platform or new products that may be of interest. You can unsubscribe from this service at any point either via the links on the correspondence itself or by notifying us via email.
ADVERTISING AND COOKIES
White Honey, uses standard Google advertising and services (including analytics) to try and best serve content to our current customers and also generate interest to potential customers. If you have any concerns about the way they may collect personal information, please visit their documentation by clicking here, or by contacting Google directly. You can also find a direct link to opt out of google analytic technologies via this link. We may at times also integrate the use of social media analytic technologies for the same purchase (in the form of Facebook Pixels etc). White Honey, simply uses any information regarding our advertising campaigns to monitor the success of our digital advertising and likely demand on our website. We simply want to provide the best service possible and we do not personally distribute any user information directly to other parties, but we cannot control the extent of 3rd party services such as Google.